Darkcydes’s shipping & handling rate is $7.95 for all US orders under $99, with FREE shipping & handling for orders over $99. *Free shipping offer valid in the continental U.S. only. For Alaska, Hawaii and all other locations please contact Customer Service for shipping & handling rates. NO SHIPPING TO P.O. BOXES
Darkcyde will accept returns of merchandise purchased directly from Darkcyde (online or phone) only when the following conditions are satisfied: Dietary Supplements: To be considered for reimbursement, dietary supplements must be unopened and in the original packaging. Other Items: All other items must be unopened and in the original packaging. All items must be received by Darkcyde within 30 days of purchase. In all cases refunds will be made to the credit card or PayPal account used for the original purchase. Please allow 2 billing cycles for the refund credit to appear on your statement. The original packing slip is required for reimbursement. Please note that we do not have the ability to trace your return. Please refer to your carrier of choice for their tracking services. HOW TO RETURN AN ITEM 1) Please put the merchandise to be returned in the box in which it was received. 2) Include the original packing slip to ensure accurate processing for the item(s) being returned. 3) Write "RETURN" on the top of the packing slip and specify what items are to be returned. 4) Email firstname.lastname@example.org to get a return order number and return to the shipping address provided. 5) Ship using the carrier of your choice. WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN MERCHANDISE. WHEN YOUR RETURN HAS BEEN RECEIVED AND PROCESSED, WE WILL CREDIT THE CREDIT CARD ACCOUNT USED ON THE ORIGINAL PURCHASE FOR THE AMOUNT OF THE RETURN, LESS A 15% RE-STOCKING FEE, SHIPPING AND HANDLING, AND ANY APPLICABLE TARIFFS AND TAXES.